thinksolution provides comprehensive computer network support for all types of business and users. Our goal is to get user computer problems solved quickly and efficiently. With our computer service centre located in Central London, we are confident we ca cover all of your computer support and maintenance needs. We cater for all businesses, ranging from small start-ups to enterprises that exist across multiple sites.
Our support service is designed to help you manage and control your IT infrastructure, alleviating you of your IT headaches, leaving you free to focus on your core business goals.
thinksolution provides support care in 4 levels of support
We provide the following fast response service across all our packages with thinkSupport:
- Unlimited Telephone Hot Line Support
- Unlimited eSupport Help Desk access [knowledgebase]
- Remote sharing of your screen with our help desk technicians
| Features | Bronze | Silver | Gold | Platinum |
|---|---|---|---|---|
| Unlimited telephone Hot line support | yes | yes | yes | yes |
| Unlimited eSupport Helpdesk access | yes | yes | yes | yes |
| Remote support using screen sharing and other remote applications | yes | yes | yes | yes |
| Options | - | - | - | yes |
| Reduced charges for rapid-response technicians on your site | yes | yes | yes | yes |
| Rapid priority response technicians on your site | - | yes | yes | yes |
| Proactive Monitoring | - | yes | yes | yes |
| Rapid response technicians on your site with all hardware and loan equipment included | - | - | yes | yes |
| Supply of engineers to cover in house IT | - | - | - | yes |
| Complete Consultancy and liaison with 3rd party suppliers | - | - | - | yes |
| Inclusive site visits per year | 4 | 6 | 8 | 12 |
